Refund Policy

• Users may cancel their subscription at any time.
• Cancellation will stop future billing.
• Access will remain active until the end of the current billing period.
• No partial or prorated refunds will be provided for unused time remaining in a billing cycle.

Annual subscriptions may be eligible for a refund within 7 calendar days of purchase if the platform has not been substantially used.

Substantial use includes, but is not limited to:

• Resume analysis generation
• Resume rewriting or tailoring
• Cover letter generation
• Career match analysis
• Interview preparation generation
• Other personalized AI-generated outputs

After substantial use has occurred, annual subscriptions are generally non-refundable.

Because Carevra provides personalized digital services immediately upon use, refunds are generally not available once personalized content has been generated. This includes:

• Resume analysis
• ATS analysis
• Resume optimization
• Resume tailoring
• Cover letter generation
• Career match reports
• Interview preparation materials
• LinkedIn optimization
• Outreach message generation
• Other AI-generated career content

Once these services have been delivered, the purchase is considered fulfilled. The one exception is the Carevra Interview Guarantee described below.

The Executive Career Sprint ($199, one-time, 90-day access) is covered by our Interview Guarantee. If you do not secure a first-round interview within 60 days of using your Executive Career Sprint, email support@carevra.io and we will refund you in full.

To keep it simple and fair, we ask only that you:

• Generated at least one tailored resume and cover letter through Carevra.
• Request the refund within 90 days of purchase.

This guarantee overrides the personalized-digital-content rule above for the Executive Career Sprint. Monthly Professional subscriptions are not covered by the Interview Guarantee — they can be cancelled at any time and remain active through the end of the billing period.

Refunds may be issued in cases involving:

• Duplicate charges
• Incorrect billing
• Technical issues preventing access to purchased services
• Accidental multiple subscriptions

Requests will be reviewed on a case-by-case basis.

Carevra reserves the right to issue refunds, credits, or account adjustments at its sole discretion when appropriate.

If you believe you were charged incorrectly or experienced a technical issue, please contact our support team. We will review all requests fairly and work to resolve legitimate concerns promptly.

You can also reach us directly at support@carevra.io.